Customer Care Support Intern
At Beerwulf, we are, what you might call beer enthusiasts. And if you’ve made it this far, there’s a good chance that you are, too. Cheers to that!
Beerwulf is Europe’s leading online beer retailer, offering an extensive range of craft beers, specialty brews, and popular brands from around the world. Since our humble beginnings as a startup of just 5 employees in 2015, Beerwulf has expanded into more than 10 countries across Europe with 75+ employees representing 25+ different nationalities and counting. We are a diverse team united by one goal: to unlock the world of beer, together.
Our office is located in the heart of Amsterdam. You can find us right in between the beautiful canals and the vibrant streets of De Pijp, with its many lunch spots and the city’s biggest open market. At Beerwulf, we’ve traded the boardroom for a bar and enjoy being around people that are serious about beer—all without taking ourselves too seriously.
We are looking for a creative and driven Customer Care Support Intern to support our operation team for a period of 6 months.
Your key tasks:
1. Order Support:
• Assist B2B customers with order inquiries, including order placement, tracking, and delivery status.
• Collaborate with various teams (e.g., sales, warehouse, shipping) to ensure smooth order processing and fulfillment.
• Maintain accurate records of customer interactions and order-related information.
2. Customer Feedback Analysis:
• Identify trends, patterns, and key insights from customer feedback data.
• Collaborate with cross-functional teams to develop actionable recommendations based on customer insights.
• Assist in creating reports and presentations summarizing customer feedback findings.
3. Process Improvement:
• Collaborate with the operations team to identify opportunities for streamlining order management processes.
• Support the team in proposing and implementIng process improvements to enhance efficiency and customer satisfaction.
• Monitor key performance indicators (KPIs) related to order support and customer feedback to track progress and identify areas for improvement.
4. Communication and Collaboration:
• Maintain effective communication with customers, internal teams, and external stakeholders to ensure a seamless B2B order experience.
• Collaborate with colleagues to share insights and best practices related to customer feedback analysis.
• Contribute ideas and suggestions to improve customer satisfaction and overall business performance.
You stand out if you:
• Currently pursuing a bachelor's or master's degree in business, marketing, communications, or a related field.
• Strong interpersonal and communication skills, both written and verbal.
• Exceptional problem-solving abilities with a keen attention to detail.
• Ability to handle and prioritize multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office suite (Excel, PowerPoint, Word) and experience with data analysis tools is a plus.
• Prior experience in customer service or data analysis is preferred, but not required.
• Strong analytical skills and the ability to derive actionable insights from data.
• A team player with a positive attitude and eagerness to learn and grow.
But above all, you are excited to work for the online beer retailer that is conquering Europe!
Jacques Muller
Group Head CSP&L
Victoria Jansson
Head of Customer Care
No motivation letter, just a few questions for you to answer in the next step. We will take a look at your resume, so make sure it is shiny and bright.
After a CV screen we ask you to make an assignment. In the best case scenario, you will have one interview before you’re hired.
Questions about this position? Send them to hr@beerwulf.com.
Still enthusiastic? Then hit that button and upload your resume!