As a start-up we are still building our team and try to work from the office as much as possible. Working hours are relatively flexible, especially in this role, as customer contact is no longer a 9 to 5 job. Meeting your deliverables is what matters most. How you meet them? That’s mostly up to you, but you are a self-starter, so this shouldn’t be a problem.
Every day we have our daily stand-up. We use this brief meeting to update each other. As a true Rockstar - together with our Customer Rockstar Jolyn - you are the first point of contact for our prospects and customers and you take full responsibility and ownership of all customer service related activities.
Every day is different, but your activities most probably are related to processing the questions and feedback we receive from our customers. Besides a short summary of the customer feedback you will share some of your awesome answers and generate practical follow-up actions for the team.
For one of the New Customer Rockstars: in addition you check and evaluate e-mail & social media campaigns. You know how to reach our customers best to ultimately improve our traction and conversion. With your excellent planning & organisation skills setting priorities is a piece of cake for you.
You constantly think of new ways of how to make sure a customer doesn’t have to contact us again besides his weekly ‘thank you so much post’. With a glowing ear, hoarse voice, trembling fingers and a big smile on your face you sit down at the end of the day to check the overall customer feedback: they will definitely recommend our services and craft beers to their family and friends. Mission accomplished!
Don’t forget: It’s important we know our beers. Beer is everywhere, so the work is never done. It will most likely grow on you, and after some time you will stop and take a look at beers in bars, supermarkets, festivals and online. You will become (if not already) curious and excited about beer!